Terms & Conditions


 

VIP SUBSCRIPTION 20% OFF

Offer valid for new and returning customers, on first purchase of soy products after subscribing to the mailing list. One VIP coupon code per person (not email address) . Subscriptions prior to November 2017 are invalid and must subscribe again for a valid coupon code. Each subscriber will be emailed a unique code, valid for one time, for purchases over $50 ordered online in the same transaction, and paid for via online debit/credit card, Paypal, Afterpay or direct deposit by request. Not valid if purchases are made after subscribing, but prior to receiving unique code; code must be used in the checkout. Not valid in conjunction with any other coupon.If you do not receive your code after subscribing, please get in contact.

 

SOY PRODUCTS REFUNDS/EXCHANGES

Refunds will not be offered for a change of mind after purchase. However, should you product be deemed in the same condition as at the time of purchase, and within a reasonable time frame, an exchange may be issued. If your products are faulty or not performing as they should, please contact me before using the product any further. Sale items, competition and raffle items and refills are non-refundable or exchangeable. 

Once an order has left with Australia Post, what happens in transit is out of my control. Your candle products will be safely and securely packaged prior to shipping and a breakage is unlikely. Exchanges/credits will be discussed on an individual basis should your products be proven faulty.  Should your order reach you in a state that is damaged or faulty, please get in contact with me immediately. Should you wish to purchase insurance for your Australia Post shipping, additional shipping fees will apply.

At any time, the products online may become unavailable. Once an order has been placed and paid for, a refund will not be offered for unavailable/out of stock items. In this event, a suitable date will be advised as to when your order will be ready, or another product offered in exchange for the product ordered. A credit coupon will be issued to use online for the amount paid should you choose not to opt for alternative products, or have a positive balance after any product exchange. If not already provided, it is always best to request a receipt for your products as proof of purchase (applicable at market events and when purchasing from a stockist).

For further information see FAQ

 

SHIPPING

Shipping is charged at a flat rate of $10 Australia wide. However, should your order be estimated to weigh under 500g, please get in touch prior to using the check-out and your shipping costs will be quoted per weight and invoiced accurately. My aim is to provide the most cost effective shipping option for my customers.
International postage costs vary due to the weight and size of the package and the location it is being shipped to. International postage is not available online and is required to be quoted and invoiced correctly. Please make an enquiry.
Insurance for your shipping is available on request and additional shipping fees will apply. Please get in touch prior to completing your purchase online and this will be invoiced correctly.
 The FREESHIPPING coupon code offer for orders over $150, is valid for use Australia wide only. 
For further information see FAQ
PAYMENTS

Payments can be made via debit/credit card option, Paypal or Afterpay in the checkout or as a direct bank deposit by request after invoicing. Full payment must be received for your order to be processed.

For further information see Privacy Policy and FAQ 

  

EMAIL MARKETING

Emails are sent on an occasional basis to inform subscribers and customers of new products, events, discounts and stockists. Subscribers may receive additional emails containing VIP discount codes, exclusive updates and event invites. Subscribers and customers may unsubscribe at any time via email request or the unsubscribe option at the bottom of the receiving email. Subscribers are encouraged to add shabchique@hotmail.com to their safe senders list to ensure emails are received. By subscribing as a VIP or purchasing products online, your name and email address you provide will be stored securely, and only used to send email marketing. Existing customers may also subscribe as a VIP to receive additional email marketing. 

For further information see Privacy Policy

 

GIFT VOUCHERS

Gift vouchers are available to purchase by request. Gift vouchers are non-refundable and not redeemable for cash. Each voucher will be given a unique online coupon code for redemption in the online store. Gift vouchers are accepted at market events and in store, with the online coupon code becoming void unless any monetary amount remains unused. Any remainder of the full amount will remain on the voucher; no cash or refund will be given as change. Gift Vouchers are not redeemable at stockist locations.

Free Express Postage on Gift Vouchers within Australia only, posted the next business day.

 

CANDLE REFILLS

A refill service is offered for your Shabchique used containers or your own provided jars. Candle container refills will be quoted per liquid measurement and incur a small cleaning fee. 

Shabchique refill jars that are opaque white may incur slight scratching to the coloured coating inside of the jar during the cleaning process. The natural soy colour usually covers this up and the glass is not damaged and safe to re-use.​ 

Glassware sold by Shabchique is of a professional grade, tested to withstand the temperature of the soy wax. No liability will be taken for non-Shabchique containers provided by the customer, for any damages that may occur in the refill or burning process, nor any liability taken for the performance or life of the candle. 

 

SOCIAL MEDIA COMPETITIONS

 All entrants must follow all of the instructions, terms and conditions listed in the post to be eligible for the draw​, these may include

• Like my page 
• Like this post 
• Comment- Tag one person who would love to win one too
• Share if you like (I would love to spread the word!) 

Terms and Conditions

*One post per person 
*Follow all the instructions 
*Australian residents only 
*Postage included to one entrants address within Australia 
*Excludes essential oil range

Competitions are drawn via Woobox and the winner will be notified via the competition post and private message and will have one week to reply and claim their prize. 

**Shabchique competitions are not sponsored, administered, associated or endorsed by Facebook**